Villa Management Service
Serendipity Escapes is an independent Villa Rental & Management Service company established in England over 12 years ago. Our small family run company has evolved over the years, adding a select number of featured villas to our portfolio, maintaining a close relationship with our villa owners and guests alike. Our ethos is quality and not quantity, and thus you will not find every villa in Sri Lanka listed on our site!
With many villa owners based out of Sri Lanka, we appreciate that managing a villa remotely is an almost impossible and relentless task. We therefore offer a hands-on professional villa management service taking care of the day to day running and management of your villa.
Our Service includes advising villa owners on all aspects of marketing such as pricing policy and marketing strategy. Likewise we advise on all operational requirements such as interior design, equipment choices, and very importantly, staffing.
We will recruit, train and manage the recommended number of staff for the property and ensure that they are providing an excellent level of service to guests. We always meet guests on arrival and give a thorough introduction to the property. We spend quality time with the guests on arrival and provide information on the local area, Sri Lanka in general and will help to arrange any tours and trips required. We will be available 24 hours a day for any guest queries or any assistance required throughout their stay and obtain feedback on their experience.
We have experienced contractors available to carry out maintenance and refurbishment projects both large and small and will provide detailed quotations for the owners’ approval before any works are carried out. We will also take care of the basics for you in paying salaries and bills on time, keep records for your inspection and monitor expenditure.
If you own or may be planning to own a villa in Sri Lanka and would like to explore the options of our villa management service, feel free to contact us to discuss your requirements. We are flexible in our approach and can tailor make a management service to suit you.